We understand that COVID-19 has changed how we all live, work, and play. We also recognize that many of our members may be experiencing financial hardships during this unprecedented time. Therefore, in addition to giving back capital credits to our members early in May and waiving late fees, the cooperative, through recommendations and guidance from state and local officials, instituted a moratorium on electrical service disconnects for its members. This, unfortunately, does not mean bill forgiveness. The cooperative is a not-for-profit organization, and unpaid charges would need to be absorbed by other members, thus raising the costs of service to others.
At the beginning of the COVID-19 pandemic, North Central Electric temporarily suspended disconnects and late fees voluntarily, in accordance with state and local recommendations, to assist members who were experiencing financial hardships. Now, as the state begins to resume normal operations, cooperatives across the country are also working to return to normal, again, with recommendations from state and local officials. As part of this, July 13th was identified as the date on which the voluntary temporary suspension of disconnects and waiving of late fees will cease. This means, effective July 13th, if your account is past due in accordance with our disconnect policy and we have not talked or made special arrangements, you may be disconnected as early as that day.
Therefore, if you have an outstanding balance, we would very much like to discuss this with you. We implore you to please contact our office to set-up payment arrangements or to receive a list of agencies that can help you before the end of the disconnect freeze, which, again, will be lifted on July 13th.
Please contact us as soon as possible to discuss the outstanding charges on your account to prevent being placed on the disconnect list.