Governor's Stay-At-Home Order Extension
With the recent extension of the Stay-At-Home order from the Governor’s office, we will continue to hold all disconnects and late fees for non-pay until further notice or the expiration of the order.
Please remember that this is not a “forgiveness” of your bill, but rather a postponement. We encourage all members who can pay, either all or a portion of their bill, to do so in order to avoid paying a very large bill at the end of this current moratorium.
Additionally, our lobby will continue to stay closed until further notice. Our goal is to protect our members and employees, as well as to do our part to prevent the spread of the virus.
Things to note:
- The night drop box will remain OPEN
- Non-essential face-to-face meetings and appointments may be postponed
- All members are encouraged to use online payment options like the SmartHub app. More info about this can be found on our website.
The cooperative’s main focus during this time is the safety and continued service for our members, while providing the best working environment possible for our employees and slowing the spread of the virus.
The most important part of all of this is continued communications. Please do not hesitate to contact us if you have a question. Due to the sheer number of comments and notifications we get on Facebook, we are unable to always answer every comment. So, please contact us directly at the offices during regular business hours to get the answer to your question. We will, as always, continue to operate as a cooperative for the benefit of our members, so if you need to discuss your bill or any other cooperative service, please contact us.