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Stay in the know

At North Central Electric, we are continually striving to improve our operational efficiency so we can provide the most reliable electric service possible for our consumer-members (that’s you!).Many of you have been members of the co-op for years,and it’s likely that your account information hasn’t been updated for some time. We recognize that many members now use a cellphone as their primary phone service, and we might not have that number in our system.I want to emphasize that we will never share your
contact information with any third parties. It is only used by NCE to send important information to you.

Please take a moment to confirm or update your contact information online at ncelec.org by using the blue update account information button. By doing so, you will be helping us improve service and efficiency so we can better serve you and all members of the co-op.

We rely on data for nearly every aspect of our operations, which is why we need your help. With your most accurate and complete contact information, we can continue to provide the high level of service that you expect and deserve. We can also let our co-op members know about important programs, events, and activities. Up-to-date contact information can potentially speed up the power restoration process during an outage. For example, the phone number you provide is linked to your service address in our outage management system. This means when you call to report an outage, our system recognizes your phone number and matches it with your account location. Accurate information helps our outage management system predict the location and possible cause of an outage, making it easier for our crews to correct the problem.

While we always do our best to maintain service, we occasionally plan outages to update, repair, or replace equipment. In these instances, we can provide advance notification to affected members through automated phone messages, text messages, or email. Keeping the co-op updated with your information also helps us when there’s a question about energy use or billing. In addition, discrepancies on your account can be taken care of promptly if NCE has accurate account information.

Finally, even if you move away from NCE's service territory at some future point, please remember to still keep your contact information updated with the co-op.

When we retire capital credits, we use your most recent information to return your investment in your electrical cooperative to you.

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