We need telephone numbers!
With more and more people dumping their landlines and switching to cellphones, the cooperative's database has taken a hit over the past several years.
Last month, we presented the customer satisfaction survey results. The results were based on 225 phone interviews plus 120 members who completed the survey online after receiving an e-mail from our research group.
In order to reach 225 members, researchers had to contact 462 members. Naturally, some declined to take the phone survey.