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Important Information

  • The lobby will be closed due to COVID until further notice. 
  • USPS Mail delivery continues to be delayed. Pay your bill and view your usage online.  Click here!
  • Capital Credits returned early in May 2020. Click for more info. 
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SmartHub

SmartHub is North Central Electric Cooperative's free online bill payment system that allows members to monitor their daily energy use. A SmartHub account must be created before members can begin paying their electric bill online.

SmartHub features:

  • Provides 24-hour access to account or accounts.

  • Sends an e-mail notification when a new electric bill is generated. The e-mail includes a link to allow for easy navigation to the members billing information. Members can use SmartHub to review account information and pay their electric bill, or they may choose to pay in a different manner.

  • Allows members to pay electronically using Visa, MasterCard or Discover or an electronic check transaction.

  • Displays posting of payments in real time, during office hours. Payments made after 7:30 p.m. may not update until the next business day.

  • Provides current and historical billing information, payment history and use graphs.

  • Allows members to enroll in Paperless Billing.

  • Members with multiple accounts can pay with a single payment.

  • Includes a free app for smartphones and tablets. Download it by searching "SmartHub" in either the Apple Store or Android Marketplace. Once the app is open, type in "North Central Electric Cooperative" as the provider. The log in information is the same for both the website and mobile app. Click here for detailed instructions on downloading the app. 

Log in to SmartHub

Need help using SmartHub? Check out this list of Frequently Asked Questions.

SmartHub is supported by the latest versions of Firefox, Chrome, Edge/Internet Explorer, and Safari browsers.

If you are having problems with your web browser please click here to learn how to clear the cookies on your browser.

Energy consumption graphs are now available to view on SmartHub under the My Usage tab. 

Members can call North Central Electric at 419-426-3072 / 1-800-426-3072 during regular business hours to speak with a member services representative.

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©2021 North Central Electric Cooperative. All Rights Reserved.

  • About Us
    • About Touchstone Energy
    • Annual Meeting & Family Fun Day
    • Board Of Trustees
      • District Map
      • Trustee Nominating & Election Schedule
    • Capital Credits
      • Capital Credits Change Of Address
      • Capital Credits Estate
      • Capital Credits FAQ
      • Capital Credits Unclaimed Funds List
    • Cooperative Principles
    • Ohio Cooperative Living Magazine
    • Membership Documents & Forms
  • Community
    • ACRE
    • Co-op Connections
    • HUG Card
    • Kids Energy Zone
    • People Fund
    • Scholarship
    • Youth Tour
  • Member Services
    • Ask Your Energy Advisor
    • Commercial & Industrial Members
    • Energy Tips & Information
    • Rebates & Programs
    • Together We Save
    • Home Energy Loans
    • Energy Calculators
  • My Account
    • About Your Bill
    • Apply For Service
    • AutoPay
    • Budget Billing
    • Fees
    • Payment Options
    • Rates
    • SmartHub
    • Transfer/Disconnect
  • Safety
    • Safe Electricity
    • Safety Demonstrations
    • Safety Quiz
  • Renewable Energy
    • Distribution Generation Documents
    • OurSolar
  • Outage Information