All the information you need is still there, but now, it’s easier to read.

“We added a service summary,” Data Processing Manager Theresa Scherger said. “This makes it more readable. The information will be easier to find and easier to understand.”

These new bills are now being processed right here in Ohio. “The benefits of using a company here in Ohio are better customer service and a better price,” said Director of Finance, Accounting, and Customer Service Bill Dye. “We are able to deliver an enhanced bill to our consumers for the same price as the basic bills we have been using.”

North Central Electric had issues with its previous vendor missing delivery deadlines. “Delivery of your bill will be more reliable,” Dye said. “Other co-ops in Ohio use this vendor, and they are pleased with the service.”

A close look at the new bill can be found on our website, www.ncelec.org, under My Account > About Your Bill. If you have any questions about your bill, call a customer service representative at 419-426-3072.